FAQs

1. What are your shipping options?

We offer shipping within Pakistan as well as international shipping. For domestic orders, we use reliable courier services like TCS. For international orders, we partner with trusted shipping carriers like Dubai DHL, Dubai FEEDEX, NTL, and ARAMEX.

2. How long does it take to process and ship an order?

Once your order is placed and payment is confirmed, we typically process and ship orders within 1-3 business days. You will receive a shipping confirmation email with tracking details once your order is on its way.

3. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to see if international shipping is available for your location.

4. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery (for domestic orders only). You can choose the most convenient payment option during the checkout process.

5. How do I determine the right size for my order?

We provide a detailed size guide on our website, which includes measurements for each garment. We recommend referring to the size guide and measuring yourself accurately to ensure the best fit. If you need further assistance, feel free to contact our customer support team for personalized size recommendations.

6. Can I cancel or modify my order after it has been placed?

We understand that circumstances may change. If you wish to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we may not be able to make changes.

7. Are the colors of the products accurate to what is shown on the website?

We strive to display our products as accurately as possible on our website. However, please note that colors may vary slightly due to differences in monitors and lighting conditions. We recommend referring to the product descriptions for any specific color details or contacting our customer support team for further assistance.

8. Do you offer gift wrapping or personalized messages?

At this time, we do not offer gift wrapping services. However, our packages are carefully packaged with our brand's signature touch. If you would like to include a personalized message with your order, please leave a note during the checkout process, and we will include it in the package.

9. How can I stay updated on new arrivals and promotions?

To stay informed about our latest arrivals, promotions, and exclusive offers, we encourage you to sign up for our newsletter. You can find the newsletter signup form on our website's homepage or contact our customer support team for assistance.